Billing(dunning) Management

When a customer buys a subscription product, Subify will automatically renew the order on the interval of that product. It means on every interval, the billing attempt for paying the order will be created, and if it is successful, Subify will create an order with the payment status of "paid".

But things may go wrong and lead to payment failure; customer's credit card expired, no funds issue, etc. When a payment fails, the subscription will still remain active and retry payment on the next billing date. You can use Billing management to eliminate the probability of these payment failures. We don't want any potential sales to slip away because of an expired credit card!

Go to your Subify app panel > Setting > Billing management.

If Billing management is enabled, the system will automatically retry charging the customer on the selected intervals after a failed payment. If all retries fail, the subscription will still remain active and retry payment on the next billing date.

📽️ Watch this gif:

🎉 The good news is we will soon add a feature to our billing management setting that will automatically send an email to both the shop owner and the customer when a payment fails after a certain number of tries.